We are looking for a friendly, compassionate, and professional Customer Care Coordinator to be the first point of contact for prospective residents and their families. This is a rewarding opportunity for someone who enjoys building relationships, providing outstanding customer service, and helping people make informed decisions about residential care.
FT Recruitment are recruiting for a Customer Care Coordinator to join our cleint based in Bedford.
You will play a key role in welcoming enquiries, arranging visits, supporting families through the admissions process, and maintaining excellent relationships with residents, relatives, and healthcare professionals. You will work closely with the Home Manager to ensure every prospective resident receives a warm, supportive, and professional experience.
Key Responsibilities
Respond to telephone, email, and website enquiries promptly and professionally.
Meet with prospective residents and their families, providing information about the home and its services.
Conduct engaging tours of the care home.
Support the admissions process from initial enquiry through to move-in.
Build and maintain positive relationships with local healthcare professionals and community organisations.
Help promote the home through community events, networking opportunities, and marketing activities.
Maintain accurate enquiry and occupancy records.
Follow up with prospective residents and families to provide ongoing support.
Work collaboratively with the care and management teams to ensure a seamless customer experience.
What we require for the role:
Basic DBS
Must have a clean and valid driving licence with access to your own vehicle
Must have access to your own laptop/computer
Happy to be flexible to work remotely and onsite
Previous experience within this sector
If this is a role of interest, please apply within or call us on 01530444840 and ask for Kelise for further information :)